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Communications and Data Helpdesk Coordinator

Communications and Data Helpdesk Coordinator

The Institute

The Centro Nacional de Análisis Genómico (CNAG-CRG) is one of the largest Genome Sequencing Centers in Europe. CNAG-CRG researchers participate in major International Genomic Initiatives such as the International Cancer Genome Consortium (ICGC), the International Human Epigenome Consortium (IHEC), the International Rare Diseases Research Consortium (IRDiRC) and the European Infrastructure for life-science information (ELIXIR), as well as in several EU-funded projects.

It is integrated with the Centre for Genomic Regulation (CRG), an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by high-end and innovative technologies.

In November 2013, the Centre for Genomic Regulation (CRG) received the 'HR Excellence in Research' logo from the European Commission. This is a recognition of the Institute's commitment to developing an HR Strategy for Researchers, designed to bring the practices and procedures in line with the principles of the European Charter for Researchers and the Code of Conduct for the Recruitment of Researchers (Charter and Code).

Please, check out our Recruitment Policy

The role

The CNAG-CRG is looking for a Communications and Data Helpdesk Coordinator for the RD-Connect Genome-Phenome Analysis Platform (GPAP; platform.rd-connect.eu) to participate in Solve-RD (www.solve-rd.eu) and other related projects. Solve-RD is an H2020 project solving a large number of undiagnosed rare disease cases through combined Omics approaches, using the RD-Connect GPAP as one of the key infrastructures. Solve-RD has already collated close to 15,000 exomes and genomes, with their matched phenotypic information, from rare disease patients and their relatives. Projects such as EJP-RD contribute to increase the number of datasets collated and the development of new features, like the GPAP-PhenoStore and GPAP-CohortApp.

The main tasks will be to provide a comprehensive professional support and external helpdesk service for the RD-Connect platform users, including, but not restricted to, user registration, data submissions, data monitoring, assistance, training, communication and dissemination. You will also participate in project management tasks such as the organisation of meetings and drafting of deliverables and reports.

This position is a unique opportunity to contribute to innovative research with a substantial direct translational potential. We offer a competitive salary and career progression.

Responsibilities:

• Coordinate RD-Connect GPAP helpdesk related activities
• Liaise with the Solve-RD Coordination Team, the RD-Connect Data Access Committee and other stakeholders as necessary
• Coordinate support to platform users and the European Reference Networks (ERNs) including, but not restricted to, user registration, data submission, data monitoring and platform usage
• Coordinate communication, dissemination and reporting activities, including preparation of videos and webinars
• Organisation of meetings
• Participation in project management, including organisation and drafting of deliverables and reports

About the team

The selected candidate will join the Bioinformatics Analysis Unit led by Dr. Sergi Beltran. The multi-disciplinary 20 members group focuses on NGS data analysis and tool development, mostly related to human health. The Unit develops the RD-Connect GPAP (https://platform.rd-connect.eu) and participates, among other, in Solve-RD (www.solve-rd.eu), EJP-RD (www.ejprarediseases.org), B1MG/1+MG (https://b1mg-project.eu/), Genomed4All (https://cordis.europa.eu/project/id/101017549), 3TR (https://3tr-imi.eu/), ELIXIR (www.elixir-europe.org), PROTrEIN (http://protrein.eu/),  MatchMaker Exchange (www.matchmakerexchange.org), GA4GH (www.ga4gh.org) and Clúster de Valorització d'EGA per a la Indústria i la Societat (VEIS).

Whom would we like to hire?

Professional experience

Must Have

• You have experience with helpdesk activities and/or project management

Desirable but not required/ Nice to have

• You hold a MSc in project management or similar
• You have experience with data governance and information security, including Ethical and Legal aspects (e.g. GDPR, ISO 27001)
• You have experience with Unix operating systems
• You have knowledge of Bash, Perl, Python, Ruby or R will be valued

Education and training

• You hold a degree in Genetics, Biology, Bioinformatics or related discipline

Languages

• You are proficient in English

Technical skills

• You have basic knowledge of human genetics
• You have knowledge of Bioinformatics
• You have knowledge of High Throughput Sequencing

Competences

• You have excellent communication skills
• You are proactive
• You are a team player

The Offer – Working Conditions

• Contract duration: Up to 2 years with possibility of extension.
• Estimated annual gross salary: Salary is commensurate with qualifications and consistent with our pay scales.
• Target start date: June 15th, 2021.

We provide a highly stimulating environment with state-of-the-art infrastructures, and unique professional career development opportunities. To check out our training and development portfolio, please visit our website in the training section.

We offer and promote a diverse and inclusive environment and welcomes applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation or gender identity.

The CRG is committed to reconcile a work and family life of its employees and are offering extended vacation period and the possibility to benefit from flexible working hours.

Application Procedure

All applications must include:

1. A motivation letter addressed to Dr. Sergi Beltran.
2. A complete CV including contact details.
3. Contact details of two referees.

All applications must be addressed to Dr. Sergi Beltran and be submitted online through the "Apply" button below. 

Selection Process

Pre-selection: The pre-selection process will be based on qualifications and expertise reflected on the candidates CVs. It will be merit-based.

Interview: Preselected candidates will be interviewed by the Hiring Manager of the position and a selection panel if required.

Offer Letter: Once the successful candidate is identified the Human Resources department will send a Job Offer, specifying the start day, salary, working conditions, among other important details.

Deadline: Please submit your application by May 9th, 2021.

Suggestions: The CRG believes in ongoing improvement and promotes a culture of feedback. This is one of the reasons we have in place, at your disposal as a candidate, a mechanism to gather your suggestions/complaints concerning your candidate experience in our recruitment processes. Your feedback really matters to us in our aim at creating a positive candidate journey. You can make a difference and help us improve by letting us know your suggestions through the following form.